FAQs

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Written by Jane Bolton

Bookings for winter 21.22

When will bookings be open for next season?
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Written by Jane Bolton
Updated over a week ago

Is there any extra to pay?

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Updated over a week ago

Can I ask for a specific apartment?

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What does ‘on request’ mean?

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How long will it take to drive to the Alps?

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Updated over a week ago

What happens if I lose my apartment key?

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Updated over a week ago

What will be in the apartment when we arrive?

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Which resorts are suitable for beginner, intermediate, or advanced skiers or snowboarders?

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Where will I find my Eurotunnel reference number?

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Will the apartment have hot water 24 hrs a day?

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Is there any car parking?

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What happens if we are delayed on route or planning to arrive late?

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When can I take the Eurotunnel?

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Written by Jane Bolton
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What is a cabin in an apartment description?

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Medical fees

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Updated over a week ago

What is the best route to resort?

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Are the bunk beds suitable for children of any age?

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Can I pre-book a cot for my baby?

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What does the price include?

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What are the facilities for children?

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Where will I leave my bags if I arrive before check in time at 17.00?

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Written by Jane Bolton
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What is a mezzanine or duplex?

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Are there any group discounts?

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What advantages are there to FlexiPlus?

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Will there be sufficient seating in the living area for everyone?

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Written by Jane Bolton
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Is there an under occupancy supplement?

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What about ski and boot hire?

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Updated over a week ago

When can we get into the apartment and when do we have to leave?

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Updated over a week ago

Are bed linen and towels included?

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When will I receive my holiday vouchers?

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What are the other travel options?

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How big is the apartment I have booked?

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Will there be a kettle?

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Written by Jane Bolton
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Can I pre-book ski passes and ski school?

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Written by Jane Bolton
Updated over a week ago