This information is for clients considering booking an Erna Low ski holiday for the coming season. We offer the following assurances around our Coronavirus refund policy.

When booking with Erna Low you are in safe hands

When the world came to a stand still in March, we spoke to all our affected clients and we were one of the few travel companies that promptly refunded all those that asked us to. We assure you that, if due to travel restrictions, we are unable to operate your holiday next season you will have the option of a refund.

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The current government advice is that if you travel to France, you have to quarantine for 14 days when you return to the U.K.

It is important to note that the advice from the government is ever changing. Our first holidays are not until December, and we anticipate that the travel advice from the government will change over the coming months.

If I book, will I be able to cancel my holiday and receive a refund?

With our new flexible booking terms you are able to cancel free of charge up until your balance due date.

If, the balance due date has passed, and, you have paid your full balance, then following criteria will need to be met:

  • Your departure date is imminent (within 7 days)

  • The FCDO are advising against all but essential travel to your destination

If I book, at what point will Erna Low cancel my holiday based on government advice?

You can rest assured that we are keeping a very close eye on all government advice, both in the UK and in France. If, as we approach your departure date, it seems unlikely that we will be able to provide you with the package you have booked, initially:

  • We will talk to you and see if there are any alternative suitable destinations

  • We will talk to you and see if there are any alternative suitable travel dates

If neither an alternative destination or travel dates are suitable, you will have the option to cancel your holiday and arrange for a refund.

If the worst happens, how quickly will I receive a refund?

We will process all refunds within 14 days of the cancellation date.

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