This information is for our clients that have booked for winter 20/21.

The current government advice is that if you travel to France, you have to quarantine for 14 days when you return to the U.K.

It is important to note that the advice from the government is continually changing. Our first holidays are not until December and we anticipate that the travel advice from the government will change over the coming months.

What happens if I want to cancel my holiday now?

With our new flexible booking terms you are able to cancel free of charge up until your balance due date. Please bear in mind that a lot can change between now and when you travel. Reports are that the domestic ski market is buoyant in France, therefore, it makes sense to keep your holiday confirmed for as long as possible.

At what point will I be able to cancel my holiday and receive a refund?

With our new flexible booking terms you are able to cancel free of charge up until your balance due date.

If, the balance due date has passed, and, you have paid your full balance, then the following criteria will need to be met:

  • Your departure date is imminent (within 7 days)

  • The FCDO are advising against all but essential travel to your destination

At what point will Erna Low cancel my holiday based on government advice?

You can rest assured we are keeping a very close eye on all government advice, both in the UK and in France. If, as we approach your departure date, it seems unlikely that we will be able to provide you with the package you have booked, initially:

  • We will talk to you to see if there are any alternative suitable destinations

  • We will talk to you to see if there are any alternative suitable travel dates

If neither an alternative destination or travel dates are suitable, you will have the option to cancel your holiday and we will arrange a refund. It is likely the decision by Erna Low to cancel your holiday will not be made until your departure date is imminent.

How quickly will I receive a refund?

We will process all refunds within 14 days of the cancellation date.

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